This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our websites (www.oxfordhouse.org.uk and www.lovebethnalgreen.com), (together “the Sites”) and customers who purchase tickets for our events, attend our events, hire and/or venue space or subscribe to our newsletters. Our privacy commitments
- We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.
- We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.
- For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
- Personal Data Collected Directly from you through the booking process: your name, phone number, postal address and email address. Our legal basis for the collection and processing of this data is the provision to you of the services purchased by you.
- Personal Data Collected Automatically from the use by you of the Sites. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the Sites and provide you with access to the pages you wish to access.
- Personal Data received Indirectly through our suppliers which enables us to create and store a record of your purchase history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.
- For the administration of your purchases and our events and to contact you about your purchase (for example with details on your tickets and your attendance or hire of a space).
- To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);
- To contact you with surveys and feedback requests (for example relating to a show you attended or venue you hired);
- To analyse the purchase history of our customers and the way our customers use the Sites.
- Data Collected Directly: your name, email address and postal address in bookings process.
- Data Collected Indirectly: your attendance history.
- To contact you about your attendance (for example with your arrival time);
- To contact you with future event marketing messages (for example with branded newsletters or an advertisement on Facebook/Twitter);
- To send you surveys or feedback requests (for example after you attended an event);
- To find out more about our guests and their preferences (for example by analysing your attendance history).
- to provide bespoke social media content (for example by analysing your general interests);
- to create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);
- to find out more about our digital community (for example by analysing the age ranges of our followers).
- to provide you with bespoke website content (for example by analysing our site visitors’ age ranges);
- to gain insight into your behaviour and preferences (for example by analysing the website pages you visit);
- to create bespoke marketing messages (for example by analysing the click throughs on our Sites);
- to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our Sites);
- to collect site statistics.
- Ticket Seller: We Got Tickets, https://www.wegottickets.com. Located in the U.K.
- Miscellaneous Processors
- Stripe, located in the U.S. Privacy Shield Certified https://stripe.com/privacy-shield-policy (Crowdfunding)
- Newsletter: Mailchimp,. https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr
- Cloud Storage:
- Google Drive, https://cloud.google.com/security/compliance/eu-data-protection/
- Microsoft Exchange, https://privacy.microsoft.com/en-GB/privacystatement
- Dropbox,. https://www.dropbox.com/help/security/data-transfers-europe-us
- Social Media Platform: Facebook, some data centres located in the U.S. Privacy Shield Certified. https://www.facebook.com/privacy/explanation
- Survey Tool: Survey Monkey, located in the U.S. Privacy Shield Certified. https://www.surveymonkey.com/mp/policy/privacy-policy/
- Web Management Tools
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- Google Analytics, located in the U.S. Privacy Shield Certified. https://www.google.com/policies/privacy/
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- We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.
- Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised Oxford House employees.
- We regularly review our security systems to ensure that your Personal Data remains safe and secure.
- We will maintain records of your Personal Data for as long as you remain:
- a registered subscriber to our mailing list;
- a registered user of any of our Sites;
- have completed a purchase with Oxford House in the last 36 months; or
- You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from one of our brands (“Update your subscription preferences” or “Unsubscribe”) or by sending a request with detailed instructions to info@oxfordhouse.org.uk.
- You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.
- You can contact us with questions about the personal information we hold about you using the contact information provided in the contact section of this privacy notice.
- John Ryan (Chief Executive)
- Oxford House in Bethnal Green, Oxford House, Derbyshire Street, London, E2 6HG
- info@oxfordhouse.org.uk
- 0207 739 9001